TERMS OF SALE

All prices shown include VAT and all taxes.

WARRANTY

Warranty is applied in the terms given by producers and starts on the purchase day.

To activate warranty on a purchased product you only need to have your receipt and contact us.

PRODUCTS DELIVERY

We deliver within Italy trough national couriers (BRT and SDA) that deliver our products at ground floor.

On request we can also arrange a floor delivery, this service would be priced before the purchase.

Delivery time, if not specified, is:

– 2/3 working days for products on stock

– 10/15 days for mattresses, wooden bases, accessories and ergonomic seats not on stock

– 25/30 days for textile beds

estimated considering our couriers deliver from Monday to Friday.

RIGHT OF WITHDRAWAL

La Cicogna Materassi accepts withdrawal from a purchase as established by online sales rules.

To use that right you have to communicate us you want to withdrawal within 10 days after you receive the products, writing us an ensured letter to:

La Cicogna Materassi Snc di Barbieri Dario e Luca
Piazzale Biancamano 1,
20154 Milano (MI)

IMPORTANT In your withdrawal letter you must give us your bank account datas (IBAN code, Accountholder and BIC-SWIFT code for international accounts) for the payback.

To use your right of withdrawal you need to:
– express your will as explained before

– give us back your purchased product intact and complete in its original packaging (including manuals and cables)

When we will receive the products we will check if it is somehow damaged and, if it is not, we will pay back within 30 days, starting on the day we receive your letter, trough a bank transfer on the written bank account.

The payback is the amount spent for the purchase minus delivery expenses.